Privacy Policy for Jumbo Rewards Program

This Privacy Policy explains how MANRIK HOTELS & LODGES (“we,” “our,” or “us”) collects, uses, discloses, and protects your information when you use the Jumbo Rewards Program mobile application (“App”).

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. INFORMATION WE COLLECT

When you use the Jumbo Rewards Program App, we may collect the following types of information:

a) Personal Information

We may collect personally identifiable information that you voluntarily provide, including but not limited to:

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Loyalty account details
  • Profile photo (if uploaded)
  • Transaction and purchase history
  • Reward and point balance

b) Automatically Collected Information

When you use the App, certain information may be collected automatically, such as:

  • Device type and model
  • Operating system
  • Unique device identifiers
  • IP address
  • App usage statistics
  • Crash reports
  • Log files
  • Location data (if enabled)

c) Information from Third Parties

We may receive information about you from third-party services such as:

  • Payment processors
  • Analytics providers
  • Marketing platforms
  • Social media platforms (if you log in using social login)

2. HOW WE USE YOUR INFORMATION

We use the information collected to:

  • Create and manage your loyalty account
  • Track purchases and reward points
  • Provide customer support
  • Improve the functionality of the App
  • Send notifications about rewards, promotions, and offers
  • Personalize your experience
  • Prevent fraud and abuse
  • Comply with legal obligations
  • Communicate updates and important information

3. SHARING OF INFORMATION

We do not sell your personal data.

However, we may share your information in the following situations:

  • Service Providers: With trusted third parties that help operate the App (hosting providers, analytics services, payment processors)
  • Legal Requirements: If required by law, regulation, or legal process
  • Business Transfers: In the event of a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share your information

4. DATA SECURITY

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration.

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. DATA RETENTION

We retain your personal information only as long as necessary to:

  • Provide services to you
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

You may request deletion of your account and data at any time (see Section 9).

6. COOKIES AND TRACKING TECHNOLOGIES

The App may use cookies and similar technologies to:

  • Enhance user experience
  • Analyze app performance
  • Remember user preferences
  • Provide personalized content

You can control tracking preferences through your device settings.

7. LOCATION INFORMATION

If you grant permission, the App may collect location data to:

  • Show nearby offers
  • Provide location-based services

You can disable location access at any time through your device settings.

8. CHILDREN’S PRIVACY

The Jumbo Rewards Program App is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such data has been collected, we will delete it promptly.

9. YOUR RIGHTS AND CHOICES

You have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate data
  • Request deletion of your personal data
  • Opt out of marketing communications
  • Withdraw consent where applicable

To exercise any of these rights, please contact us using the details provided below.

10. THIRD-PARTY SERVICES

The App may contain links to third-party websites or services.

We are not responsible for the privacy practices of those services. We encourage you to review their privacy policies.

11. PUSH NOTIFICATIONS

We may send push notifications related to:

  • Reward updates
  • Special offers
  • Account activity

You may opt out of notifications at any time through your device settings.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Any changes will be posted within the App with an updated “Effective Date.”
Continued use of the App after changes constitutes acceptance of the revised policy.

13. CONTACT US

If you have any questions or concerns about this Privacy Policy, please contact us at:

Merchant Name: MANRIK HOTELS & LODGES
Program Name: Jumbo Rewards Program
Email: sales@ekahotel.com
Phone: 254719045000
Address: Mombasa Road

CONSENT

By using the Jumbo Rewards Program App, you confirm that you have read, understood, and agree to this Privacy Policy.